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Teketzmakes support feel simpler

A modern help desks built for Envato authors, Shopify developers and digital product teams

Everything you need to deliver exceptional support, stay organized, and keep every customer conversation simple

Start for freeSee our plans
Northstar
Overview

Good morning, Alex

Here’s what needs your support team today

Awaiting support124 new today
Average response18m12% faster this week
Open tickets24Across 3 products
Published articles386 categories
Recent ticketsLatest conversations
License activation on stagingMaya Reed · Stellar UI
Awaiting support
Header builder alignmentNoah Kim · Moura
Open
Importing demo contentLiam Stone · Relway
Awaiting customer

Support built around every customer conversation

Simple from day one

Connect your products and start helping customers without a complicated setup

Every conversation has context

See the customer, product, purchase, and support history together in one place

Built to grow with you

Add products, teammates, guides, and your own branded portal as you grow

AI-powered replies

AI writes the draft, you keep the voice

Teketz AI uses the full ticket context to create ready-to-edit reply drafts, so you can respond faster without losing the human touch.

  • Generate relevant replies from the full conversation context
  • Review and edit every draft before sending
  • Spend less time writing repetitive responses
  • Reply faster without leaving the ticket
Envato verification

Know the purchase behind the question

Connect Envato products and check purchase and support eligibility before your team responds

Custom domain

Support that lives on your own domain

Point a subdomain like support.yourbrand.com — or your root domain — straight at Teketz, so customers never leave your brand to ask for help.

  • Use a subdomain such as support.yourbrand.com, or your root domain
  • Add the DNS records once, then ownership and SSL are checked for you
  • Your Teketz address stays live the whole time as a permanent fallback
  • Included on the Power Elite plan, switchable whenever you want

A support home that looks like yours

Bring your logo, your colours, and your own pages to a support portal that runs on your domain.

Know the moment a ticket needs you

New tickets and replies reach your team in app, and every customer update also goes out by email.

Ticket rules that keep the queue clean

Ask for the details you need, close quiet tickets on your own schedule, and set the reopen window.

Teketzready when you are

Give your customers one place to ask, and your team one place to answer

Connect a product, open your portal, and answer your first ticket today — free to start

Start for freeSee our plans