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Effective September 29, 2026

Terms of Service

These Terms govern your use of Teketz, the help desk platform for digital product creators. By creating an account or using Teketz, you agree to them.

01Who these Terms apply to

“Teketz”, “we” and “us” mean the operator of the Teketz platform. “You” means the person or business that creates a Teketz account to run a support workspace (a “developer”), and anyone you invite to help run it.

Your own customers use your support portal under the terms and privacy policy that apply between you and them, such as those on your own website. These Terms cover your relationship with Teketz.

02The service

Teketz gives each workspace a branded customer support portal and a private team dashboard: ticketing, a Knowledge Base, product and purchase verification, team seats, email notifications, optional AI assistance, and on eligible plans a custom domain.

03Your account

  • You must be at least 18 years old and able to enter into a binding contract.
  • Give accurate information, verify your email address, and keep it up to date.
  • Keep your password and sign-in methods secure. You are responsible for activity in your account and your workspace, including by team members you invite.
  • Tell us promptly at the contact address below if you suspect unauthorised access.

04Your workspace and your customers

You decide who can use your portal and what it contains. You are responsible for your content, for telling your customers how you handle their information (for example, in a privacy policy on your own website), and for having the rights and any consents needed for the data you or your customers submit.

When your customers create accounts, open tickets or upload files on your portal, Teketz processes that information on your behalf and on your instructions, as described in our Privacy Policy.

05Plans, billing and renewal

  • The Free plan is provided without charge and with the limits shown on the pricing page. Paid plans are billed monthly or annually in advance.
  • Payments are processed by Paddle, which acts as the reseller and merchant of record for Teketz subscriptions. Paddle’s checkout terms apply to your purchase, and Paddle calculates and collects applicable taxes.
  • Paid plans renew automatically at the end of each billing period until you cancel. You can cancel or change plans from your developer dashboard.
  • Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing period, and your workspace keeps its current plan until then.
  • Refund requests are handled in line with Paddle’s policies and applicable consumer law. Contact us if you believe you were charged in error.
  • We may change prices for future billing periods. We will tell you in advance, and the change will not affect a period you have already paid for.

06Plan limits

Each plan has limits, such as the number of active products, staff seats, monthly tickets, and custom domains. Limits are enforced by the service; if you move to a plan with lower limits, features above the new limit may be switched off until you are back within it.

07Third-party services

Teketz can connect to services run by others, including Envato (product sync, sign-in and purchase verification), Google (sign-in) and Paddle (billing). Your use of those services is governed by their own terms. We are not responsible for their availability or for changes they make that affect the integration.

08AI features

Optional AI features, such as suggested replies, writing improvements and translation, send the relevant ticket text to a third-party AI provider to generate a result. AI output can be inaccurate or incomplete. Review it before you send it to a customer; you remain responsible for what you send.

09Acceptable use

You agree not to use Teketz to:

  • break the law, infringe others’ rights, or collect personal data without a lawful basis;
  • send spam, phishing or other unsolicited messages, or host malware or deceptive content;
  • access, or try to access, another workspace’s data or accounts, or bypass security or plan limits;
  • overload, disrupt or reverse engineer the service, or scrape it except through features we provide;
  • resell the service, or impersonate another person or business.

10Custom domains

You may only connect a domain you own or control, and you are responsible for its DNS records. A custom domain stops working if the DNS changes or your plan no longer includes it; your Teketz subdomain keeps working either way.

11Content and intellectual property

You keep ownership of the content you and your customers put into your workspace. You give Teketz the permission needed to host, process, display and transmit it in order to provide and secure the service.

Teketz, its software and its brand remain ours. You may not use our name or logo in a way that suggests endorsement without our permission.

12Suspension, cancellation and deletion

  • You can stop using Teketz and delete your portal at any time from the developer dashboard.
  • A portal you delete is deactivated at the end of any paid period (or immediately on the Free plan) and permanently deleted seven days later. You can cancel the deletion during that window.
  • We may suspend or close a workspace that breaks these Terms, puts others at risk, or has unpaid fees. Where reasonable we will warn you first and give you a chance to fix the problem.

13Availability and changes to the service

We work to keep Teketz available and secure, but we do not guarantee uninterrupted service. We may improve, change or retire features; if a change materially reduces what a paid plan includes, we will tell you in advance.

14Disclaimers

Except as required by law, Teketz is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose and non-infringement.

15Limitation of liability

To the extent permitted by law, Teketz is not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the amount you paid Teketz in the twelve months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

16Changes to these Terms

We may update these Terms. We will post the new version here with a new effective date and, for material changes, tell you by email or in the dashboard before they take effect. We record which version you accepted when you signed up. Continuing to use Teketz after changes take effect means you accept them.

17Contact

Questions about these Terms: support@teketz.com.

Questions? Email support@teketz.com. See also our Privacy Policy.