01Two roles
For developer accounts, this website and billing, Teketz decides how personal information is used and is responsible for it.
For the customers of a support portal, the business that runs that portal decides how their information is used, and Teketz processes it on that business’s behalf. If you are a portal customer, that business’s own privacy policy applies, and requests about your data should go to that business first.
02What we collect
- Account details: your name, email address, password (stored only as a secure hash), country, brand name and portal address.
- Billing details: your plan, billing interval and subscription status. Card and payment details are handled by Paddle and never reach Teketz.
- Workspace content: tickets, replies, custom field answers, Knowledge Base articles, product information, and files and images you or your customers upload.
- Integration data: when you connect Envato or Google, the account name and email they share, and for Envato your products or purchases. Access tokens are stored encrypted.
- Technical data: IP address, browser and device information, and request logs, used for security, rate limiting and troubleshooting.
- Communications: emails we send you (such as verification, password reset and ticket notifications) and messages you send us.
03How we use it
Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interest in running and securing the service, your consent where we ask for it, and our legal obligations.
- To create and secure your account and workspace, and to sign you in.
- To run the service: deliver tickets and notifications, verify purchases, host your portal and files, and enforce plan limits.
- To bill paid plans through Paddle and keep records required by law.
- To generate AI suggestions when you or your team use an AI feature.
- To protect Teketz and its users, for example by limiting repeated sign-in attempts.
- To answer your questions and tell you about important changes to the service.
05International transfers
Our providers may process information in countries other than yours. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.
06How long we keep it
We keep workspace and account information while your account is active. When you delete a portal, its data is permanently deleted seven days after it is deactivated. Links sent in account emails are removed from our email queue once they are delivered. We keep limited billing and legal records for as long as the law requires.
07Security
We hash passwords, encrypt integration tokens, keep uploaded files private behind access checks, scope every account and session to a single workspace, and limit repeated sign-in attempts. No system is perfectly secure; tell us at the address below if you find a vulnerability.
08Cookies and local storage
Teketz uses one essential cookie to keep you signed in; it lasts up to 30 days and only works on the site that issued it. Your browser’s local storage remembers small preferences such as light or dark mode. We do not use advertising or third-party analytics cookies.
09Your rights
Depending on where you live, you may have the right to access, correct, export or delete your information, and to object to or restrict certain uses. Contact support@teketz.com and we will respond within the time the law requires. You can also complain to your local data protection authority.
10Children
Teketz is not directed to children, and developer accounts are for people aged 18 or over.
11Changes to this policy
We may update this policy. We will post the new version here with a new effective date and tell you about material changes before they take effect.
12Contact
Privacy questions and requests: support@teketz.com.